At CORAL CASE, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes returns and refunds are necessary, and we want to make this process as seamless as possible for you. Please read our Return and Refund Policy carefully to understand your options and obligations when returning a mobile phone case purchased from us.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your mobile phone case must be unused, in the same condition that you received it, and in its original packaging. It must also be accompanied by proof of purchase, such as a receipt or order number.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
If you receive a defective, damaged case or a different item then the invoice, please contact us immediately at admin@coralcase.ca. We will arrange an exchange for a perfect item once the defect/ fault has been verified. In such cases, Coral Case will bear the cost of return shipping. If we require the item to be returned for verification, you will be asked to provide a copy of the shipping invoice via email. Upon successful verification in your favor, the shipping cost will be reimbursed promptly.
If you accidentally purchase the wrong phone case model and realize it after receiving your order, please do not open or use the product.
You may return it to us for an exchange under the following conditions:
• You will be responsible for both the return shipping cost and a small exchange fee.
• Please visit the link below to complete your exchange procedure.
Complete The Exchange Procedure
If you wish to return or cancel an order for reasons not related to product fault or our shipping error (e.g., change of mind, etc.), a 10% cancellation/restocking fee will be applied. In such cases, the cost of return shipping will be the responsibility of the customer.
You will be responsible for paying for your shipping costs when returning your mobile phone case. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To initiate a return, please contact us at admin@coralcase.ca to obtain a return authorization. Once authorized, please securely package your mobile phone case and ship it to:
12 Tarton Road, Holden Hill, SA 5088, Australia.
Please ensure that the return package is adequately protected to prevent damage during transit.
We reserve the right to refuse returns that do not meet our return criteria. If your mobile phone case is returned in unsatisfactory condition, we may reject the return or deduct a restocking fee from your refund.
Restocking fee 10% of the total product value.
If you have any questions about our Return and Refund Policy, please contact us at admin@coralcase.ca. Our customer service team is available to assist you and address any concerns you may have.
Trade Name: Coral Case
Email: admin@coralcase.ca
Phone: +61 884271839
Address: 12 Tarton Road Holden Hill SA 5088, Australia
Support Hours: Monday to Friday, 9 AM to 7 PM AEST
We reserve the right to update or modify our Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.
By purchasing CORAL CASE, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.
Thank you for choosing CORAL CASE for your mobile phone case needs. We appreciate your business and strive to provide you with the best shopping experience possible.